I submitted a redemption request on the…
I submitted a redemption request on the 8th of June for 300SC. Its now the 17th and I have contacted customer service through their AI chat bot 4 times and emailed support twice and they say my redemption is still pending. The website says it will only take 3 to 5 business days to receive your winnings, but that is definitely a huge lie. It shouldn't take this long for a redemption request to be processed and approved. I've won on many other social casinos, requested a redemption, and had it in my bank account the same day up to maybe 4 days tops. This is getting ridiculous at this point and its hobestly not good business. If my redemption request gets approved today, I'd change my review to 4 stars, but if I could give them 0, I would.