Handbag not as advertised on the We site!
I ordered a LV Neverful MM bag. After purchase they provided lots of updates re shipping etc. I got the bag in about 2 weeks.Although the bag was supposedly coming from Singapore, the return address on the pkg was New York. The dimensions of the bag were on the website. The bag I received looked out of proportion. When I measured it…it was 6 in longer than it should have been.I am a petite person with shoulder issues. The bag is too big for me…. Actually more the size of the LV model GM. I contacted the company through Email explaining the problem along with photos. I requested a full refund as the bag was useable for me. They responded with a 20% refund and I could keep the bag. I knew I had to pay the return shipping. When I said no….they said they had no labels for return shipping and it wd cost a lot of money to ship it back. What reputable company has no return labels ,as their site offers full refunds. I offered to return it to the address in NY…but got no response about that. They upped the refund to 30% and I could keep the bag. Again I expressed my wishes for a full refund because it was not as advertised on the site. Long story short…and offer of 50% refund and keep the bag. I accepted this bc I wondered if I wd ever see a full refund or wd they claim it was never received? I paid with PayPal fortunately. Lesson learned…..I have a handbag which is not useable to me and out 50% of the cost!