Voopoo refuses to swap unused product, that I incorrectly ordered and is strong arming me with discounts to purchase another, while suggesting I sell the wrong one privately.
I tried to order a new vape from their website. Accidentally purchased the XT model (more expensive and battery operated) instead of the MT. Contacted Voopoo after receiving the package and identifying the mistake. After much back and forth, their only offers were gradually increasing discounts as the chat continued. They would not just take the vape back, which was not even used, and exchange it for the cheaper model I originally intended to purchase. They even recommended that I sell the wrong one privately, to get my money back. This is an insane suggestion for a business to make, as well as not doing right by the consumer by taking back an unused, more expensive product and simply swapping it for the less expensive one. I also ordered another vape from them at the same time, with pods. It’s not my first purchase with Voopoo, but it will be my last. As there are many other brands out there of equal or higher quality, I encourage people to spend their money elsewhere and not give it to a company who suggests the consumer resells their device privately, and tries to force another purchase on the consumer, through discounts.