They stole money from me
They stole money from me. Expired my credits even though there is nothing in their policy/language, that tells you that they will remove unused credits (that you paid for) at the end of each billing cycle before issuing you new credits. They essentially stole 8 months worth of credits from me. Now they are refusing to discuss refunds or restoration of stolen credits. Even though they could produce no links, or language that states this policy anywhere. They called it "their rule." My email address on the account is webb.a.tech@ gmail.com My correspondence email is awebb@ tulsagastech.com. here are the last two emails. Dear TopMediai Support Team, I have reviewed the information provided and must clarify that the credits shown in my records are not listed under the "Earned" category, but above it. It appears you have only selected the "Earned" category to filter the items below, which does not reflect my actual subscription credit history. As previously stated, "Earned" credits are those awarded by TopMediai, not the subscription credits I have paid for. My records show that I have never had credits in the earned credit history. Please identify exactly where the policy regarding the expiration of subscription credits was disclosed to me prior to payment. I require the exact URL, the specific language used, and the dates that language was active. If no such policy was in place during my purchases between 2026-01-01 and 2026-07-01, I request that all removed credits be restored immediately or a full refund be issued for the missing balance. ....... Regards, Anthony Webb support@ topmediai.com Jul 13, 2026, 7:41 AM (11 days ago) to me support@ topmediai.com Jul 13, 2026, 7:06 PM (11 days ago) to me Dear Anthony Webb, I am very thankful that you reply me quickly. Please understand that this is the default rule for similar products. We are unable to provide the required documentation. Expired credit cannot be restored. I hope you can understand! I personally understand your feelings very well, but I'm very sorry that I can't violate the company's regulations. Note: Subsequent emails with the same request will be automatically filtered by the system and will not receive a reply. Thank you very much for your understanding. Have a nice day! Iris TopMedia Support Specialist Email: support@ topmediai.com After providing all the information needed to lookup my account, almost 10 days later and still no email or response from topmediai.com.. I guess they still plan to do nothing about it.