Family Vibes 💖
I honestly did not expect my finance company to be one of the best parts of my journey! From the very beginning, before I signed any contracts, I had an accurate quote of my loan amount and monthly payment. I am a natural skeptic and this was very important to me! I had the direct cell number to MY Future Family rep, Curtis. Curtis explained the process, the contract, and the benefits of Future Family so eloquently. He walked me through my portal, how to pay my providers, and how to make my monthly payments. Any time I have a question or concerns I call or text Curtis. As an infertility patient I have grown accustom to waiting days and days to hear back from providers. But Curtis picks up the phone every single time I call. He has responded to my messages within minutes. At one point I was waiting and waiting and worrying and worrying about a refund. I finally called Curtis and asked for his help. He told me he would get someone on it right away. The relief I felt to know I had someone working for me personally was so meaningful! My refund hit two days later. We have had such pleasant conversations and I just love talking with him. He is always rooting for me. In this emotionally complicated time I am so grateful to have peace of mind with Future Family.