Broken Charger, Horrible Customer Service
My charger had broken and when I finally got to speak to a representative to request a new charger be overnighted I was informed that this is not their policy. I asked how I was suppose to charge my hearing aids before the new charger came and the representative was very uncaring and unhelpful. The charger was less than 1 year old as well. Since this was their policy and I had to send my charger back it has been 2 weeks and I still have not received my new charger!! It is already stressful enough needing to hear with the hearing aids and now that I haven't had them for over 2 weeks it has effected my job as well as home life. This is unacceptable and the hear.com company should do better servicing people with hearing impairments.