Items returns to China ONLY - CUSTOMER PAYS DUTIES!!!
Buyer Beware-- The item I received was significantly different from what was advertised. When I first contacted Celie to arrange a return, they did not provide return instructions. Instead, they repeatedly offered partial refunds and asked me to keep the item or donate it. I made it clear several times that I did not want a discount—I simply wanted to return the merchandise for a full refund. I was then told that they preferred I keep the item because returning it would be too expensive for them due to customs fees and import duties. This explanation was confusing because I had purchased the product from what appeared to be a U.S.-based seller, and the item had been shipped to me from within the United States. At no point before my purchase was I informed that a return might involve international shipping or discussions about tariffs. It was only after my credit card company became involved that Celie finally provided a U.S. return address. I immediately repackaged the item in the same condition in which it was received and returned it to the address they provided. Delivery was confirmed, and I supplied proof of the return and delivery to both Celie and my credit card company. As of July 22, 2026, I still have not received a refund of more than $89.00, despite the company having possession of the returned merchandise for weeks. After I posted my original review, Celie responded publicly asking me to provide my contact information. I found this surprising because they already had my order information and had previously communicated with me by email regarding the return. What I need is not another request for my contact information—I simply need the refund for the item they have already received. If Celie is now prepared to resolve this matter, I would appreciate a working customer service phone number where I can speak with someone directly regarding my order. Throughout this process, I have been unable to locate a reliable phone number for customer support. For reference, below is the final email I received from Celie in May 2026, after my credit card company became involved: "Dear, I'm really sorry for the inconvenience. If you really don't want to keep it, I can help you return it. (You are our VIP customer, and to make it easier for you, our manager has provided you with a US address. To avoid high tariffs, it is recommended to under-declare.) Recipient: SHHO+WZJ004 Address: 101 COTTONTAIL LN Somerset, NJ 08873 Phone: 310-598-1366 "(Please send us the express waybill with the tracking number, otherwise we will not be able to claim it.)" I am currently awaiting the outcome of my credit card dispute. Based on my experience, I encourage prospective buyers to carefully review the seller's return policies before making a purchase. 09/16/2026: I AM STILL AWAITING MY REFUND. NO WORD FROM CELIE AFTER THEY RECEIVED THE ITEM. THEY HAVE STOLEN BOTH THE ITEM I PURCHASED AND MY MONEY!