I really regretted taking my IT guy's…
I really regretted taking my IT guy's recommendation to switch from Starhub to VQ on broadband services. Since switching to VQ in Nov 2024, there has been random but short downtime (less than a day). Irritating but bearable. However, 3 days ago VQ has been experiencing island wide outage and till now they have not been able to solve the issue. Such a long downtime is absolutely unacceptable and the local authority has to take serious actions against the company to make them improve their service. Unfortunately, for most customers, we are helpless and can only wait for them to restore their network. Terminating the contract means having to pay the penalty of the outstanding fee balance. VQ should put out a statement on what causes such long downtime and what they intend to do to compensate their customer for the inconveniences and disruption.