ABT Customer Satisfaction
Let me begin by saying that ABT Appliances has a life long customer with me and my family and furthermore they are the only appliance store that I would ever recommend. Here is my story, after just short of 8 years my $2500 refrigerator just decided to stop working causing me to lose hundreds of dollars worth of food. After contacting the manufacturer I was passed off to their authorized service technicians to address the issue. I was informed by the techs that my issue was in the sealed system which was under a 10 year warranty. 6 weeks, 5 visits, $575 dollars later I was still without a refrigerator. Not to mention that I was forced to buy a garage unit as using an ice cooler was getting old. Finally after 5 weeks of throwing parts into my unit the technician ran out of ideas and on the 6th visit the service company sent a hatchet man out to pronounce my refrigerator “unrepairable”. After complaining to the manufacturer they finally offered to replace my broken refrigerator with a new one. In haste, and with very little time to research their offerings I chose one over the phone with one of their “resolution team” associates. However after about 25 minutes of placing the order I contacted them back to try and put a hold on finalizing a decision until I had a chance to actually look at the units and gather some reviews. I was told that it was too late to change the order and that unfortunately I would have to live with my decision. At this point I decided to throw in the towel and just buy another refrigerator. I took a drive up to ABT where I purchased the fridge almost 8 years before to begin the search. I was so angry and offended by the way I was treated by the manufacturer and the service company, not to mention how the whole fiasco played out that I thought I would at the very least vent to a store manager not expecting much in the way of satisfaction. Here is where I was surprised. The appliance manager Randy Goldman patiently listened to my tale of woe. He offered some suggestions and then took his time to show me some replacement options and offer his opinions on various models. He then connected me with one of his salespeople John Babana who also helped me to understand today’s refrigerators and what to expect moving forward. I was able to carefully and confidently select a replacement thanks to the both of them. Randy also went out of his way to extend a phenomenal price on the unit and offer an extended warranty at a reduced cost as a goodwill gesture for everything I had been through. They even had the unit delivered and installed the next day and hauled away the old unit without cost. They treated me with respect and kindness, something rarely seen in today’s world. My hats off to Daniel and Modesto in truck #2029 for a flawless delivery and installation. As far as the replacement refrigerator, I chose a GE Side by Side model # GSS25IYNFSS and couldn’t be happier. Fingers crossed it lasts at least 8 years. But one thing is for sure, if ever I need another appliance I will only shop ABT. Thanks to everyone for their help.