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Kierin Brogan

英国

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Novelship

Awful company

Awful company. Offered an expedited delivery at an extra (approximately) £20 for delivery between 5th and 9th June. Regular shipping took a week longer. The shoes still haven’t arrived on June 12th and expected delivery date is June 15th to 16th. After having several failed attempts at getting a response form their customer services I eventually managed to get an answer on live chat. They told me that they won’t refund the expedited fee because it only means they will prioritise your order, it doesn’t actually mean you’ll necessarily get your order any quicker. Total scam, I will never shop here again.

2026-06-12