Honestly, this felt like a scam, but...
Honestly, this felt like a scam, and as I have personally found, there are many of them out there. I'm in the states (Iowa) and called 2-3 VW dealerships to get my code, as well as VW support, and was inconsistently told that I would have to have my vehicle scanned with their utility, and they may, or may not be able to retrieve the PIN. I used the VWCODES.ORG site in a last ditch effort even though it had mixed reviews......I got a response back within 2 hours....on a Saturday......and the code worked immediately. Saved me drive time, shop time, and $120 of "work"....THANKS!!!!!!