Dear Omirad,
Dear Omirad, On July 14th, I paid for order #29129 through your website. At the time of purchase, the estimated delivery time was stated as 15 business days. However, the order was not shipped until July 25th — an 11-day delay — and I was never informed about this issue in advance. I only found out about the delay and the product being out of stock after I contacted your support team myself. Now I’ve been told that the estimated delivery time is up to 15 days from the shipping date, meaning I may receive the package nearly a month after payment. This is unacceptable. I kindly request the following: 1. A clear explanation as to why I wasn’t informed about the delay and stock issue. 2. Confirmation of the current estimated delivery date. 3. Compensation for the delay, or a refund if delivery is further postponed. If I don’t receive a response within 3 business days, I reserve the right to file a formal complaint with consumer protection authorities and leave a public review reflecting my experience. Sincerely, Daryush Budrevich