Disappointing for the price
While the property itself was beautiful and our group did enjoy spending time together, the overall experience at this hotel left much to be desired—especially considering the high cost. To start, we encountered a serious safety issue in the master bedroom bathroom, where the door knob was installed backward. This resulted in me getting locked inside the bathroom, which was both frustrating and unsafe. Throughout our stay, we found that the staff lacked basic knowledge about the resort and were unable to answer most of our questions. The bartender at the pool, in particular, was rude and unhelpful. When I asked for a menu, I was told I needed to scan a QR code—something I couldn’t do while swimming without my phone. When I asked for a drink I had seen another guest with, he had no idea what I meant. I ordered a Bloody Mary (which my mother-in-law had just received), but he initially told me he needed to find the mix, only to return and say they had run out—without an ounce of courtesy. Access to the amenities was also a hassle. We saw other guests using key cards to access the gym and pool, but when we asked about it, we were told we didn’t need them—then bizarrely told no other guests were using them at all. Because we stayed in one of the villas, we had no convenient way to get to the main areas and ended up having to drive to the pool due to the long walk. The villa pool we paid extra to heat didn’t filter properly, and the Wi-Fi in the master bedroom never worked, rendering the TV useless. The refrigerator door hit the countertop every time it opened, and there was no step stool for the high cupboards, no pot holders, and the microphone on the karaoke machine didn’t work. Other disappointments included having to rent or buy a ball to use the basketball hoop in the pool, the lack of life jackets in our private villa pool (though they were available in public ones), and the shuffleboard table being unusable due to the absence of sand. One of the most baffling moments was when we requested a late checkout and were told it would cost $365 with a 50% discount—more than simply booking an extra night, which was quoted at $252. That made no sense at all. While the resort was visually impressive, the service, amenities, and overall experience fell far short of expectations for what we paid. Sadly, we wouldn’t recommend it based on this experience.