Moving an 83 year old woman with Alzheimer’s? Bellhop does NOT care.
Hired Bellhop to move a recliner, 3 pieces of furniture and two totes. We had to make significant arrangements to get my 83 with Alzheimer’s out of the home so she wouldn’t be further traumatized by the move into an assisted living facility. Move window was 2-3 - at 1:21 I get a text from the movers saying let’s try for 4:30. After trying to get the movers in the phone, some back and forth on text and again trying to get them in the phone, I get a message saying they’d let Bellhop know - whom never contacted me. We ended up getting a few pickup trucks to move ourselves while I waited for over 20 minutes on the phone with Bellhop Customer service to no avail; when I again called they transferred me for cancellations for which I was never able to speak to anyone; I submitted into their online inquiries form and have yet to receive a response over email or a call back. But they did swiftly charge my credit card. Stay away.