I purchased 2 tickets in December 2024…
I purchased 2 tickets in December 2024 for the System of a Down concert in Curitiba, which is scheduled for tomorrow, May 6th, 2025. To my surprise, I received one senior half-price ticket and one regular full-price ticket. Initially, I purchased both tickets at the same price, and there were no indications that they were senior tickets. I checked all the purchase details and the website thoroughly, and there was no mention that the tickets were for seniors. The fact that I received one full-price ticket proves that I did, in fact, pay for two regular tickets, yet I received one senior and one regular ticket. Immediately after receiving the tickets, I contacted Viagogo's support team, who informed me that they would not exchange the senior ticket for a regular one, and therefore the only option would be to proceed with a refund. I agreed to return both tickets to receive a refund. However, they asked me to transfer the tickets to Viagogo via Eventim — but this option simply does not exist on the platform. I have contacted customer support several times via chat and email, and each time I start a conversation, they restart the process from scratch, stating that they will contact the relevant team to figure out how to return the tickets, even though the only method they suggest for returning the tickets simply doesn't exist. I paid 2,000 BRL for these two tickets, and Viagogo is stalling until midnight so they can claim I didn’t return the tickets. However, I am trying everything I can to return them, and Viagogo is simply not providing the support necessary to make the return and refund possible. A very well-orchestrated scam. Please refund my money.