Dishonest
I don't typically write reviews, I usually make a mental note of the bad experience and move on. However, the one thing I can't stand is a dishonest company or person. I will preface and say that I started disliking them after noticing their shady business practice. It is not due to forming a sudden bias because I suddenly decided to dislike them like they are claiming. Anyway, I used to love them and watched their lives religiously, but have seen them switch out samples multiple times for themselves. They also keep secrets. If you are ordering a blind box hoping for a secret, I guarantee that you will not get it. Especially if the secret has an obvious giveaway (ex: Labubu secret has extra tags so you can hear it while shaking). If you have been a long time viewer of their lives, you will see they play favorites and these favorites tend to get a lot of the secrets. They have other uncouth business practices, but I'm not going to get into that. I have ordered Emma's from them and when they took them out on live for unboxing, the boxes were pre-opened already. This is extra suspicious given that they have a page of Emma secrets on their site. During the monster x one piece drop, despite ordering a full set, the boxes were all pre-opened. They do this with all new Popmart releases. They gave a ridiculous excuse for doing this. No other shops do this, I was able to find another shop that had a sealed box. With upcoming tariffs, they have refused to acknowledge changes in shipping, while also claiming that customers will not face any tariffs. They refuse to take responsibility for tariffs if customers do get charged, as per shipping policy on site, yet continue to promote ordering. They keep providing conflicting information. This company needs to be more transparent and learn how to better treat their customers. ----- I am updating my review in response to what they have responded: The Emma boxes I am referring to are not secrets. I have seen pre-opened blind boxes on the stream. This is also not just my experience alone, several have also noticed this and brought it up. The bags may not be opened, but the boxes can be seen with tape holding the box close. They try to move fast to cover this. As for cancellations, while they do cancel upon request, if you watch the stream, they move fast to open boxes without giving you a chance to jump in and once boxes are opened, they are yours. I do have order numbers for several Emma purchases, but at this point, there is nothing they can do to make it right because they did not want to resolve privately. There is also nothing they can do to disprove what I, and many others, have seen with our own eyes on stream. The reasoning they stated for pre-opened Popmart releases is due to having to acquire single pieces at vending machines. They claim to acquire several sets worth of single boxes from these vending machines to resell, which they then have to open to form a full set (but they also don't keep track of which items are out from the set when they do this). They have access to Popmart stores, but they get it from vending machines.. make it make sense. Vending machines don't hold more than 1-2 set, they stood holding up a line to get boxes to resell on stream?? Also they do NOT clearly specify on their site about opened boxes -- maybe they will now moving forward since being called out. In regards to favoritism, while others do still get secrets on stream, if you watch enough, you'll notice the favorites gets it with a majority of their orders, and especially with secrets that have obvious tells with weight/shaking the box, and they definitely do not necessarily order more. I have also seen them pull from new sets for their favorites and allowing special rules for their favorites whereas others are denied. In regards to the tariffs, they only recently made announcements regarding it after weeks of confusion due to me bringing it up. They also claim their workers are now not getting paid due to the effects of tariffs. I don't know if this is true or if it is just a ploy for sympathy. Either way, all workers should be paid a fair wage. I took it as a representation of how they are as a company. If they don't value the workers that they work to the bone, how much can they really value their customers other than a way to pad their wallet? Take note of how they only responded to my negative feedback compared to others for calling them out. They are an unreliable and unprofessional company. Leave your trust somewhere else. Also please take note of their tone with the response. If anything, take that as an indication of their general lack of customer service and professionalism in dealing with reasonable concerns. Thanks for reading. -- Final update to point out that they're trying to fix their tone when responding to fix their image. A little too late imo.