Poor customer service
I tried to leave a review on their actual website but come to find out they have to approve your reviews (THEY ONLY APPROVE GOOD REVIEWS). My review was never posted on their website so I'll post it here instead. This is the experience I had with their shop. I've been shopping with TOYBETA since November of 2024 with no issues until March of 2025. I purchased many blindbox of Babythree 400% V1 series to get my target. The item I received was damaged, there was a big hole(pretty noticeable) on top of the head a big rip along the ear. I messaged their customer service person. She responded with they would never intentionally send a defect item out etc blah blah blah. Then proceed to offer me a $5 discount for the inconvenience and asked if I can sew up the hole! This was an ABSOLUTELY JOKE! $5 isnt even going to cover my shipping cost! I requested for the item to be replaced or issue me a refund. Customer service then shifted the blame to the manufacturer stating it isn't their fault either (basically saying its not their problem either). I looked back at my screen recording and when it was being unboxed you could see it was already damaged. Im sure the host noticed it but didnt say anything because she was holding it all weird. I mentioned this to her and even sent her the recording as proof. To no avail she would not budge then told me if I wanted a refund or replacement I would need to pay for shipping back to them since its a "manufacturer defect". I told her if it was caught on LIVE STREAM I would have been able to pick another blindbox to open. But what she is saying to me is in infact if even caught I would of have to keep the defect item. After a couple of days back and fourth she RELUCTANTLY refunded me and was very dismiss! Msg from their customer service : (Please consider this as a gesture of goodwill, and feel free to keep the product at no additional cost. Please note that our full refund policy will no longer be applicable to issues related to manufacturer's workmanship defects. To avoid future misunderstandings, we recommend you confirm your acceptance of our quality processing standards before placing any further orders. We appreciate your understanding.) This shop will NEVER get another penny from me! I use to enjoy watching them 24/7 but after this experience and realizing that this shop is SHADY AF, I will never go back. I rather pay more money else where! Thanks for reading! *** UPDATED SINCE THEY SAY IM LYING *** Again what a JOKE of a response! For you to say that what I'm saying isn't true is ABSURD!!! MAYBE GO BACK AND WATCH THE LIVE STREAM WITH YOUR EYES OPENED AND NOT CLOSED! Maybe your choosing not to see it and says its fine when it really wasn't. I have proof of it, which is why I screen recording all my openings on LIVE! As I stated I was only refunded because I wouldn't accept your terms to "pay for shipping back". Saying you guys can take negative feed back, but turning around saying I'm leaving a false review! Seems like you can't take any negative reviews or criticism! I am happy to share my screen recording and tag you on TikTok to see whos lying! TOYBETA IS A JOKE AND MONEY HUNGRY! (For example purchasing rights just to buy a limited INNS Plush, you make customers buy an entire set of INNS just so they can buy the limited plush. Other seller's from China lets you buy it no problem without all that BS!) Anyways take it as you may I don't want to waste anymore energy on this BS! I have nothing to lie about! Like I said before I used to enjoy watching 24/7 until this unpleasant experience! Have a wonderful and blessed day! Goodbless! 😘