Portrait was sent without approval of…
Portrait was sent without approval of preview- though they claimed it was sent- I provided proof I didn't get the proof email until 6 days after they approved it and sent it to printing. I also paid extra for safety shipping- it came packaged in plain plastic- no protection other than the cardboard shipper. The portrait was terrible. It looked like the person had two different faces, and there was a miscolored dividing line in the center of the portrait. The only way you can communicate is with emails, which leave you with more questions than answers. The first offer was for them to do an entirely new portrait for $35 dollars- the original $134 was gone with the wind. I declined. The second offer was for them to redo the portrait with changes I asked for at no cost- only it would be in digital form and I would have to print it myself- no canvas portrait like I purchased. Again, I declined and stated I would send the portrait back for a full refund. They accepted this, but I have to pay return shipping-nevermind the fact that this is entirely their fault, and I never received the shipping I paid for the first time. I would not recommend them as their customer service is a joke, and I believe they receive so many orders they just do a rush job.