Symphonic withheld all royalties and locked all accounts after I filed regulatory complaints.
I subscribed to Symphonic's Starter Plan based on their advertised "Unlimited Tracks and Releases" — no volume limits, no hidden fees disclosed at signup. I paid $44.96 across four authorized accounts and distributed ~500 albums and ~3,000 tracks. Symphonic's own staff approved my multi-account structure in writing in July 2025. January 28, 2026: Symphonic restricted my primary account with no specific reason. December 2025 royalties disappeared entirely — no itemized statement, no deduction records provided. Support tickets went unanswered for 5+ weeks. After I filed BBB (#24604635) and Florida AG complaints, Symphonic introduced a new "Improper Activity" accusation never mentioned before — with zero specifics. April 3, 2026: Symphonic deactivated my Google login entirely, locking all four accounts simultaneously, removed all music from all platforms, and issued a written statement it will "retain ALL Royalties" — directly contradicting its own March 24 BBB commitment to "permit withdrawal of eligible royalties." February and March 2026 royalties across all accounts remain inaccessible. DSP royalties from streams before takedown will continue arriving for months — all unreachable. BBB Complaint #24604635: closed "Not Resolved." FTC complaint filed. Florida AG complaint filed.