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Michelle

美国

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PaintVibe.com - Paint By Numbers

0 response from customer service, did not receive order

I ordered a paint by number canvas from Paint Vibe for $59.95. After the initial purchase I never received another communication from them. When I went back and tracked the item, it said that it was delivered May 1. Neither I nor my neighbors received the package. I have sent 3 emails to their customer support email with no reply. Their website says that delivery related question must be addressed by their shipper which I found was “Yun Express”. After additional leg work on my part to find out how to reach Yun Express, I was able to email them too. I have never received a reply from this company either. I am extremely frustrated by this lack of response, and I am thinking that the whole thing is a scam. I would like my $59.95 refunded to me.

2025-05-08