Proceed with caution
Proceed with caution. On emailing yesterday to ask how to return (not exchange) 2 items 10 days after receipt (i.e. well within the advertised 30 days) I received the following reply: “Thank you for shopping with us! Currently, our store does not offer exchange services. However, to facilitate the processing of your return request, we are willing to provide you with three solutions for the items you wish to return. You may choose one of the following options: Option 1: 30% Refund, keep the Item You do not need to return the items to us. We will process a 30% refund for you. Option 2: Resend item，do not need to return any items. You can choose 2 items of different styles/sizes for free to replace all the items you want to return. The total resend price should be equal to 2 of the items you want to return. （Please send us the product link, full name, size, and color of the item to us. ） Note: Since the replacement items are being provided free of charge, we will not accept any further replacements or refunds if the replacement items do not fit or meet your expectations. Option 3: Return at your expense If you prefer to return the item, please let us know, and we will provide you with the return address. You will be responsible for the return shipping costs. —— In other words, obstructive of a simple request asking how to return & still no return instructions (which will be at my expense).