BAD CUSTOMER SERVICE!
If you will experience any issue with your server and you go to their discord, please dont ask assistance from one of their support Dxwo (i forgot his discord username because of how bad his service was) We experience an issue one time with their website (7d2d.net) and their initial response is "we are investigating it" without any timeframe or atleast setting our expectation when is the possible time to resolve the said issue. Some of the users asking for an update but It took them 10 hrs to respond. Some of the users expresses disatisfaction on the way he response earlier that day related to the website being down. When he got back, he said on the Support channel at Discord "Sorry for sleeping" and then post the update about the issue. I called him out that why did he say sorry for sleeping where he could just said "Sorry for the late reply because he slept" or just simply "Sorry for waiting". He RUDELY response to me and some of the user backed him up and and started to jumped at me saying bad things to me where in the only thing that I just want to accomplish is admit that they have lapses on how to assist US (customers) where we are the paying customers here. Even my friends who sometimes ask for assistance, Dxwo rudely response to them even on accidentally using a simple CAPSLOCK chat. Because of the experience, I leave the 7D2D.net Discord server. This is not a good experience for me. Please train your support team on how to PROPERLY ASSIST their customers.