Excellent educational content, but serious technical support issues
I want to start by saying that the video courses and educational content on Mastermind.com are genuinely valuable. The speakers are inspiring, the structure is well thought out, and the mindset and business strategies shared are motivating and high quality. From a learning perspective, the platform delivers strong content. However, my experience with the Business Hub and technical support has been very disappointing. For over a month, I have been unable to properly configure a core feature of the Business Hub — email integration (Mailgun) — despite: Following all official documentation Having a fully verified Mailgun domain (DNS, SPF, DKIM) Contacting support multiple times Attending two live Zoom support sessions Providing screenshots and detailed technical explanations The issue itself appears to be minor and well-known (Mailgun must be connected via API, not SMTP), yet it took weeks to even reach a point where support acknowledged that they need to activate it manually on their end. During this time, I was effectively blocked from using key Business Hub services, including email automations and site-related workflows — services that are part of a paid $997 subscription. While the learning content is excellent, the technical execution and escalation process do not currently match the level of professionalism promoted by the brand. For a platform positioned as a premium business solution, I would expect faster resolution, clearer guidance, and better coordination between documentation and actual platform behavior. I truly hope Mastermind improves its technical support processes, because the educational side of the platform deserves a more reliable infrastructure behind it.