Terrible experience: Money charged for shopngocbach.com but NOT renewed, useless live chat support!
I am extremely disappointed with Spaceship's service. My domain shopngocbach.com was due for renewal. I paid for it, and my bank account was CHARGED, but Spaceship failed to extend my domain registration status. To make matters worse, I contacted their Live Chat support, and they were completely unhelpful and refused to solve the issue or provide a clear solution. Money is gone, the domain is not renewed, and customer support just dodges responsibility! This feels like a scam if they take customer money without fulfilling the service. To Spaceship Management: Check my transaction for shopngocbach.com immediately and process my domain renewal OR refund my money back! I have all transaction proofs ready.