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Laura Zuill

美国

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JJ's House

Buyer Beware

I ordered a beautiful dress A-line bridesmaid dress, using JJ's House custom sizing option. I read the sizing guide, watched a video on JJ's House website instructing how to take measurements, and filled in all information requested. When the dress came, the waist band was extremely high, fitting more like an empire-style dress, when the intention is for the band to sit at the narrowest part of the waist. The quality was so-so with the waist band hanging off the dress in places and some spare strings hanging off. When I contacted JJ's House about the dress not being constructed correctly, they said it was my fault for not providing "hollow to waist" dimension in the extra notes at the end of the ordering process. The term "hollow to waist" is mentioned nowhere in their sizing guide, FAQ, product information, or measurement instruction video. I followed all instructions available on the JJ's House website and did not receive a successful dress. They offered a partial refund to take to a tailor, but a tailor was unable to add fabric/reconstruct the dress to move the waistline to the proper place. I would not buy from here again and would not recommend it to others.

2025-05-15