Deducts funds, pays for reviews, unexpected fees, cheap site layout.....
Dodgy, deducts funds, delays, fake reviews, unexpected fees and a poor site layout. First of all, the majority of 4-5 star reviews for this website are people who either work for the company (such as Jahanzaib - who complimented customer support which is his own role in the discord server). When it's not employees writing reviews for their own business, with Pingubuy it tends to be customers who were paid to write an 'honest' review (though when a customer is offered payment for writing a review, it gives the incentive to bias the review to 4-5 stars). Secondly, the unexpected fees. You order an item from Pingubuy, say it's counterfeit goods (also illegal by the way but Pingubuy found a loophole to get around this), you pay Pingubuy £12 for such a product. You wait 5 days for it to arrive at the warehouse IN CHINA, where you're then charged anywhere from £6-£100 just to ship it from China to US/UK. This process then can take from a week up to multiple weeks due to the sheer amount of delays (which you won't be notified about). For example, I was promised 14 day delivery from the warehouse but 21 days after paying for shipping, I was banned (more on that later) with no product or refund to be seen. Oh and when they do eventually ship your item off, your balance will be charged additional fees for THEIR incorrect weighing and measurements... Also, to put money in your account there are unexpected fees along the way aswell. Thirdly, the mobile layout is just so unusable.. And finally, violation of consumer legislation after I threatened to write a negative review on trustpilot because £15 of my account funds went missing. From a £20 balance to bank account withdraw request, £5 was accepted (this is what was expected), and the other £15 was rejected. I went back and forth with customer support for days, receiving half-arsed replies until I eventually threatened to write a negative review, which made the owner get rather defensive, then using my threat as reason to keep the £15. He will reply mentioning how the £15 was 'gift' money when in fact it was on-site balance I was PAID for completing an action - this makes the asset mine, not a 'gift' he can take back. I explained that penalizing a customer for threatening to make an honest negative review is also violates consumer legislation. I explained he must return the funds or it would be considered a violation of 2008 UK Law which businesses, even those in China, must follow if they serve UK customers, resulting in my ban from the site and the discord server, leading to the loss of $20 worth item, and £15 on-site balance. Overall, fake reviews, dodgy fees, poor customer service, illegal goods transporting, and consumer legislation violations. If you're interested in Pingubuy, go to an alternative there's hundreds who aren't as near as dodgy.