Do not use this moving company
Do not use this moving company. We are sitting here waiting for the movers to arrive. We had scheduled a move for yesterday, May 15, well in advance and called to confirm. The move was scheduled for 2 p.m. At 12:20 p.m. my daughter received a phone call that they did not have a team and would not be coming. We were rescheduled for today, May 16 at 8 a.m. It is now 9:18 a.m. and after 2 phone calls to the company we have been told that they had to assemble a team and will now be here at 1030 a.m. We have taken off work, had to pack and re-pack and have had two of our planned days totally disrupted. We could not be more disappointed with this service. We have also been promised multiple return calls which never occur. Kim was helpful and I appreciate her assistance with this horrible outcome. I hope changes are made at the company so this never happens again to anyone else. I have asked for a discount - frankly we should have a free move. Now I have been told despite talking to customer service that I have to write an email.