I signed up for SIMBA because it was cheap
I signed up for SIMBA because it was the cheapest telco option in Singapore, but honestly, the entire experience has been extremely disappointing. During my first visit, I tried to register using my Singpass, but your system couldn’t process facial recognition—it kept failing repeatedly. In the end, I had to register using my passport, which only allowed a one-month plan. I was told I’d need to come back and register again with my ep or Singpass. When I returned to update my registration with my work pass, the staff didn’t even ask if I wanted a physical SIM or eSIM. After completing the registration, I requested an eSIM and was told I had to pay an additional $5 because the process had already been completed. Shouldn’t they confirm this preference beforehand? On top of that, I entered my full and correct address, but your system somehow excluded my unit number. This small mistake caused issues when I tried to open a bank account—my address was considered invalid. When I went back to get it corrected, the update still didn’t reflect properly. I asked for a revised invoice, and they said I’d have to wait until the next billing cycle!!!!!!!Seriously?!!! I also asked if there was a customer service line I could call or email, and was shocked to hear that SIMBA has no backend customer support at all. No wonder the staff in-store act so indifferent—they know there’s no accountability. The only reason anyone puts up with this is because it’s cheap. Otherwise, I doubt this company would survive with such poor service and systems. Cheap shouldn’t mean careless.