Extremely Disappointed with FabIndia’s International Shipping Experience
Rating: ★☆☆☆☆ I’ve been a long-time customer of FabIndia and have always admired their product quality. However, my recent international order experience was deeply disappointing and has forced me to reconsider shopping with them again. I placed an order on FabIndia.com and paid the full product and shipping price. However, upon delivery, I was slapped with hefty customs duties, almost as high as the product cost itself. At no point during checkout was I warned about these charges or given an estimate. This lack of transparency is unacceptable for an international brand. When I contacted customer support, I received a template response, stating that customs duties are the recipient’s responsibility and pointing me to generic policy links. They refused to take any accountability or offer even partial reimbursement. I wasn’t expecting a refund — just acknowledgment that the process was misleading and poor. For an established brand like FabIndia, this kind of poor post-sale support and zero empathy is surprising. Many global retailers now either include duties upfront or provide a proper breakdown during checkout — FabIndia provides neither. If you’re ordering internationally, beware: you may end up paying far more than expected, and you’ll be left on your own to deal with customs. I strongly urge FabIndia to rethink their international checkout process and offer clearer information to customers before purchase. Until then, I can’t recommend shopping from them outside India.