Billing issue ignored
I really like Supercool, but now that I have an issue they have not replied to me. Somehow they are charging me an hourly fee for hosting I never signed up for. My bill in about 1 week is up to nearly $70. I have cancelled my subscription effective 8/16/26, until this matter is resolved. I am not paying for something I never knowingly ordered or was told about. Plus, I created an app and I am unable to find or access the file with the code needed to upload to the Google Play store. I'm so disappointed in their lack of urgency and lack of responding to my 4 emails. Theresa Maska So, Supercool responded, with a long explanation of how credits and billing works AFTER they already have a pending charge on my account. I have cancelled my subscription until this gets resolved. I expect the hosting fees to be removed, since nothing was clearly explained before hand. If not, I will do a charge back with my bank if they charge the credit card on file that I cannot remove. Aug. 9, 2027 Super cool did reach out to me again regarding this issue. It has been resolved. I am glad this issue is resolved I'm just a little sad that it took going to these extremes to finally get a response for some help. I really do like super cool and the products and services they offer. However, their customer service could be a lot better than what it is. Yes, the issue with the billing has been resolved, but people shouldn't have to go to these lengths to get someone to respond to them. Due to the issue being resolved and still having dialogue with super cool, because in all honesty I really do not want to leave super cool, I just wanted someone to hear me and help me, I am upgrading my review score from two stars to three stars. Because they did finally follow through and help me.