Title: Worst Online Shopping Experience – Stay Away from Ulanzi!
If I could give ZERO stars, I would. I ordered a teleprompter directly from Ulanzi’s website and realized within 10 minutes that I no longer needed it. I immediately tried to cancel the order – but guess what? They don’t even have a cancellation option on their website. Zero flexibility, zero support. Despite reaching out right away, they shipped the product anyway. Now that I have received it – completely UNOPENED and in its original packaging – they are flat-out refusing to accept a return. This is beyond unacceptable. Let’s talk about the product itself. Even without opening it, based on the reviews and complaints I’ve seen from others, it’s clear Ulanzi prioritizes cheap build quality and flashy marketing over actual value. And when it comes to their customer service? PATHETIC. Arrogant, unhelpful, and hiding behind a no-return policy that makes zero sense for unopened items. A good company would’ve respected the customer’s prompt cancellation request and at least allowed a return. Ulanzi? They seem more interested in trapping buyers than serving them. Save yourself the headache. Don’t fall for the hype. Shop elsewhere.