Dear CompAsia Support,
Dear CompAsia Support, Good day. I am writing to formally express my extreme dissatisfaction with the unresolved issue regarding the faulty phone I received on May 5, 2025, and the continued delay in providing a replacement. As of today, 11 days have passed, and I have yet to receive the promised replacement unit. In my previous communication, I made no request to schedule a delivery date or time, and I fail to understand why this has caused further delay. I was assured the phone had been thoroughly inspected by your in-house technicians, yet it failed on the same day of delivery. I had specifically purchased this device to replace my damaged phone, only to find myself with yet another unusable device and without any form of communication for nearly two weeks. To make matters worse, I was informed that the replacement would only be covered under a 1-month warranty, in contrast to the 3-month warranty that originally applied. This raises serious concerns about the reliability and quality of the replacement phone. At this point, I have completely lost confidence in CompAsia’s ability to provide a working device or fulfill your obligations as a seller. Therefore, I am officially requesting a full refund and DO NOT want a replacement phone. If I do not receive a satisfactory resolution within the next 3 business days, I will proceed with the following actions: File a police report for failure to honor the transaction. Seek legal counsel to initiate action for breach of contract and misrepresentation. Publicize this experience across social media platforms and consumer review sites to alert other potential customers about the service and unethical business practices. I trust this matter will be taken seriously, and that CompAsia will act promptly to process my refund without further delay.