Problem solved
After 2 days of chatting with customer support. Sending the internal damages of the doll sustained. After being accessed by the factory. They gave me a free upgrade to compensate for the damaged doll. All in all very great support and helpfulness. When I thought all was lost they Helped me get a new product fast and efficiently. 100% recommend Kanadoll if your looking to purchase your first doll. Great prices and friendly support. Thanks for helping me in my crisis.