Worst Air Company ever
The worst part of my Air China experience was the staff at Jakarta Airport. They were unhelpful, dismissive, and showed little interest in assisting passengers. To make matters worse, I was charged extra for luggage even though my bag was within the allowed weight and size limits. The process felt unfair and poorly explained, and staff showed no willingness to help or provide a reasonable explanation. Customer service should make travel easier, not more stressful. Based on this experience, I would not recommend Air China and would avoid flying with them again.