Excellent Customer Service!
I am old enough to remember when the majority of goods and services providers had to have face-to-face contact with their customers. Such contact was often accompanied by a handshake and a smile. Today, when the trend is towards AI, drive-thru, online and computer telephone assistance, it is refreshing to deal with a company that retains that "in-person handshake and smile" demeanor. I've lost track of the number of years that I have been using their product, however, throughout those years, I have upgraded my computer several times and every time that my license needed to be ported, customer service has been excellent!