Do not trust Mammotion to stand behind their products—or their customers.
I spent over $2,500 on one of their robotic mowers. After just a few uses, it was stolen from my property. When I reached out to customer support—not demanding a free replacement, but simply asking for a significant discount to ease the loss—I was given a cold, copy-paste reply offering me a $50 coupon. That's the same kind of "discount" they hand out in Facebook ads. Worse, the reply didn’t even include my name. That small detail said a lot: Mammotion isn’t interested in treating customers like people—just numbers. They made no real attempt to help, no empathy, no accountability. I wasn't asking them to break policy, just to care. If you're considering buying from Mammotion, understand this: once they have your money, you’re on your own. If anything goes wrong—even something outside your control—they’ll point to the fine print and move on. For a premium product, that’s a disgrace. Their tech might be innovative, but their customer service is anything but. I’ll never buy from them again—and I’ll make sure others think twice before they do.