Absurd return process & inconsistent product sizing
I ordered three pairs of pants in the same size as a pair I purchased a few years ago, which I loved. I wanted more in different colors. However, when I received the pants, shipped in two separate orders, they were significantly larger than my original pair, despite being labeled as the same size. I notified Baleaf about the issue and indicated that I needed to return the pants. Jenelyn offered me the option to order a smaller size, but I didn’t want to risk receiving more mis-sized pants. I emailed Jenelyn to express my decision to return the items. In response, Joel informed me that I would be charged $5 per pair to return the items. This came as a surprise, as there was no mention of this charge during the purchase process. I also learned from other reviews that I didn't need to buy the "Worry-Free Purchase Coverage," which was automatically added to my order. I have contacted the company several times about my refund, as UPS indicated that they received the returned pants two days after I mailed them. It has now been three weeks since they received the items, and no refund has been processed. I am beyond angry and frustrated with this company. I keep receiving AI-generated messages in response to my inquiries stating that my return is pending. While I loved my first pair of pants from Baleaf, this experience has soured my opinion of the company. I will not be purchasing anything else from them! Their refund process is absurd, and their product sizing is inconsistent. Buyer beware!