If I could give negative stars I would
If I could give negative stars I would. They told me less than an hour before they came that the movers they were sending couldn't do what I ordered. When I said I have PODS sitting at my house that are leaving and painters coming tomorrow they called back and suddenly the same moving team "could" do what I was asking. When I asked how she said well htey don't have that skill and aren't the best for the job but they can probably do it. Since I was stuck I said so then since I didn't get what I paid for I get a discount or something right? They said they would note it and see if a supervisor would call me back in a few days. Horrible experience. I am extremely stressed out because now I don't trust the movers to do what I paid for and feel like I have to watch them constantly. UPDATE: After finally getting a supervisor ERICA blamed me for how I booked they offered no recourse or how to make it right and then I sent her a video of why exactly I booked how I did. She was very indignant and offered to send another guy at full price. UNBELIVABLE. SIDE NOTE: Dante and Dom were awesome guys as movers and did good work. Everything else was a disaster. This is a joke. I have paid for uhaul movers and thought I would give someone else a shot. At least U-haul is honest, communicates effectively and is cheaper