Lack of follow up for a quote
I contacted a sales rep, insisted to get an appointment to show him the house content via video (I have antiques and large artwork, so wanted to make sure he saw what I was moving). He provided a quote the next day, that was not very clear in term of what the costs were, so I sent back an email with some clarification questions. He replied the next day that he would get to my questions when he had some down time!!! And we are now a week out and I have not heard back... I guess they don't want my business