Friendly & Helpful Customer Service but their App REALLY needs an Update(and allow Debit card payments in the App)
I called in to see if I could pay my FIT Credit Card over the phone with my Debit Card seeing you can't through the App. You also can't pay by Debit through their phones Automated System but you can by speaking to a Live Agent. However, if you want to pay by Debit through a Live Agent, you'll need to pay a $5.95 fee to do so. So I was connected to an agent really quickly which was great. He was friendly & engaging. He never rushed me or gave me a feeling like he wasn't listening or didn't care. I asked him if there was any way of paying by Debit Card because I prefer to have payment taken out of my bank immediately. He explained that you can pay by Debit through a Live Agent and then told me about the fee. So I told him that will be fine and the rest of the process was quick and easy. I like that they are current enough that I was able to add my FIT Card to my Google and Samsung Wallets and my Samsung Watch. They really do need to update their app so we can pay by using a Debit card(without a fee) like all my other Credit Cards allow.