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Richard Ingram

美国

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Horizon Hobby

Terrible Customer Support

I ordered a set of losi aluminum shocks from racechoice RC for my losi nascar and did not receive the plastic spacers for the top mounts of the shocks in my package. I fought with that company for two days and they said horizon hobby had sent out many packages of the losi los-1931 Aluminum shocks with half of the packages missing the spacers! They gave me such a hard time getting the missing parts from my order that I turned to Horizon hobby for help which was much worse. First email I got from them was "why not just return it from where you bought it". If I could have I would have but again Racechoice RC gave me a hard time. Going to leave a review about them on here as well. Needless to say Horizon hobbys chat is worthless, email is slow and condescending and you get absolutely no phone support. I own many of their products so the support for my RC cars are non existent in my experience! Very unhappy with this company!

2026-08-22