Do not trust these people at all
Do not trust these people at all! They are NOT in Australia, as all support is handled in China, and the support is non-existent after they get your $$$! Spent $3500 with these people on a new 3D printer and accessories, and was given access to a rewards system where I generated around $120 in reward coupons, to spend on the site. The terms and conditions are non existent. State nothing about any restrictions on purchases. So, redeemed $100 in coupons to purchase filament, and kept hitting a "Invalid for this purchase" error! Contacted their support, apparently in China, and was told no restrictions applied on the purchase, and to contact the AU support team. I contact AU and they say it should work, but it didn't. They then say it only works on non-bundled filament, which are expensive, send me to a link to their ludicrously overpriced filament page, and it still fails to accept. Oh, and their AU support team is in, you guessed, it CHINA! I swear, I'm looking at spending $1200-1600 on a 3D printer scanner, and I'm crossing Creality right off the list of options. Nor am I spending another cent on their overpriced filament. I don't support companies that scam me, and like many others have found, after the purchase the support is non-existent. Also about to toss the thing to the Office of Fair Trading. Oh, and I'm also waiting on another filament holder and build plate ordered near 2 weeks ago. Tracking number has been dead since day 2, stating is in shipment. Tried contacting Aramex (the worst shipping company in Australia bar none) and they won't reply. So contacted Creality again, and their response was "get a lost package notice and we'll look at it". Hard when you can't get a response from the shipping company! Luckily paid with Paypal. Filing a dispute there, so at least will hopefully get my money back on this scam purchase. Do not trust Creality Australia! They take your money, then nothing! No support, no care factor, NOTHING! I wished I spent the money with Bamboo Studio's. At least then I'd have some decent customer service.