I purchased a DataRecoveryWizard 30-day…
I purchased a DataRecoveryWizard 30-day money-back guarantee. It took more than a day, so I called chat customer service. After doing the credential check, I explained my issue to the agent, who asked me to load a screenshot of this issue on my pc. That's all. He never came back. I managed data recovery, but retrieving data to the SSD took more than 2 days, and only a few files with a few lines of data in each file were retrieved. Therefore, I asked for a refund, and they declined my request. They told me I should have used a trial version first, but as you might know, that is only for small data, not big data. What is the 30-day money-back guarantee for??? I asked PayPal to step in, even though the company representative said nothing about their argument, but PayPal sided with them. ================= I wasn't expecting your reply. My ticket (ID 11958689) is with 2Checkout Payment Support. ====== To whom should I send an email? ====== I do not wish to leave my email address where anyone can see it. Please provide me with your email address where I can reply.