Staff unprofessional/ biased
Leaf blowers likely push dust and debris into the storage units—cover your belongings with plastic. More concerning, however, is the unprofessional management. After my mother's passing, her storage units were transferred to me. Despite providing all required documents and being told I could access the units before the 40-day lockout, I was later locked out and hit with late fees due to conflicting due dates given by staff. Daniel, the manager, was especially rude and dismissive. I was never given a lease or rule sheet, yet he scolded me for not knowing the rules and invented a "2-hours-before-closing" rule just for me. When I was accidentally locked in after 8 p.m. (no one warned me of the closing time), Daniel responded with sarcasm and zero empathy. The next day, he revoked my access entirely and didn’t even have the decency to speak to me himself—he made staff deliver the message. This facility lacks compassion, especially when dealing with a grieving family member. They can and should do better.