Changed experience after the re-structure.
I've ordered with them 8 times, and all have been pre-order items between 2021-2024. All of the (7) orders between 2021-2023 all arrived well packed with no damage, but after a little bit of wait time (usually a month or 3 after the figure release date) I chalked the wait time up to the time it takes to initially ship the figures to the company, before they then send it on to customers and didn't mind the wait. However, with my most recent (and last) purchase from this store (04/2024) I've been waiting over a year for my figure with no communication from the store or its workers. I've sent 2 messages asking for information with radio silence back as of writing this review (3/6/2025) Doing a bit of research led me to find out they re-structured in the last year and moved their home base out from Australia (no email/communication about the change to current waiting customers which is poor service) I ordered with them because it was the cheapest place to find figures shipping to Australia ((still just as expensive but no conversion rate fee or shipping cost)) but I am highly unlikely to make any purchase's from them again after this experience. Giving them 3 stars, because 7 out of 8 orders did arrive with no issue and no damage. But given this most recent experience and seeing others start to have the same problem it will be an Order at your own risk situation. Edit: 18/06/2025 Changing from 3 stars to 1 star. I've been chasing them down for a refund since my order cannot be filled, and haven't had a single reply. I also tried to use their 24/7 help service and it was shut down immediately by the person who operates it, without giving me any information at all. Go somewhere else, don't bother with per-orders from this company.