I had the worst experience with this…
I had the worst experience with this bus company and will never choose it again for my travels home. First, I received a message from an unknown number informing me that my bus had been canceled. I contacted the bus company to ask for the reason and request a refund, but they never responded. I then reached out to the third-party platform Easybook, and they said they would help verify whether the cancellation was real and follow up on the refund. However, even after the trip ended, I still haven’t received any updates or a refund. As for the journey itself, it was a complete mess. I thought I had purchased a direct bus ticket, but the bus was already 10 minutes late. Then it made unexpected detours to pick up passengers from KLIA 1 and KLIA 2, which took about an extra hour. The entire trip from Putrajaya to Batu Pahat ended up taking five hours. To make things worse, my seat was taken by someone else. Without a doubt, this is the worst bus company I have ever taken.