Disappointing Customer Service – No Flexibility or Understanding
I signed up for a trial and forgot to cancel before it ended, something that’s happened to me a few times over the years with other services. In every other case, companies were more than happy to issue a refund when I explained the situation, especially since I hadn’t used the service after the first day. Fotor, however, was the first company I’ve dealt with that flat-out refused. Despite canceling immediately after realizing the charge, they pointed me to their policy and offered no flexibility or goodwill. The response felt cold and dismissive, and I walked away with the clear sense that customer satisfaction is not a priority here. If you’re considering signing up, be aware that they strictly enforce their policy with no room for genuine mistakes, even when the service goes unused. I won’t be returning, and I wouldn’t recommend Fotor based on this experience.