They refused to give a refund
My mother bought a pair of shoes for my dad. They were size 9 9 1/2, which is what he normally wears. They were much too small for him. When she tried to return them they offered all kinds of excuses. They wanted a picture of the packaging, a picture of the shoes every time that she jumped through one loophole they would request another. I finally called the credit card company. Let them know what was going on. They refunded the money and they will deal with the company. The company has still yet to offer Any way to return the shoes however they did offer to give her 20% back on the money that she spent and to keep the shoes, we don’t wanna keep the shoes we want to return them for a full refund as their site guaranteed 30 day full refund they don’t do it. Do not buy from this company. They are a fraudulent company.