Good food, but the service and recent changes have ruined the experience
I’ve been a customer of Everytable for about a year, and while the food and prices were good at first, the quality of the service has gone downhill recently. I used to be able to pick up meals on Mondays that would last me through the week, sometimes even into the weekend. Now the meals often spoil before Friday, sometimes smelling like vinegar. They’ve also made major operational changes that caused serious issues. Last week, instead of my usual Monday 8am pickup, my order was delivered by Uber to my billing address on Tuesday afternoon—missing two meals. Instead of contacting me, they just reimbursed me automatically for the 2 missing ones. The new website (now through Shopify) has been a nightmare to use. It barely works on mobile, and even on a computer it’s confusing to manage subscriptions. The subscription menu link just leads to creating a new subscription, and you have to dig through your profile to find your existing ones. Even then, the system shows orders as “on the way” days after I’ve already picked them up. On top of that, using points for discounts has become unnecessarily complicated. Customer service has been the most frustrating part. I contacted support multiple times about all these issues—individually and together—and haven’t heard back in almost a month. To top it off, when I finally decided to cancel my subscription, they offered me 50% off my next two orders. I accepted, but then they charged me full price anyway. Overall, the food itself is still decent, but with spoilage, constant delays, a broken website, and completely unresponsive support, I can’t recommend Everytable anymore.