Exodus integrates unlicensed exchange that has withheld my funds for nearly a year
I am updating my previous review because the situation has not been resolved, and new facts have emerged. On April 21, 2025, I used Exodus Wallet's built-in Swap feature to exchange 3.08 ETH. The swap provider was automatically selected by Exodus and turned out to be Criptointercambio.com. Here is what happened since then: After receiving my funds, the exchange blocked them and required KYC verification, which I completed immediately. In July 2025, they offered a partial refund of 1.13 ETH while keeping approximately $5500. I agreed to this in hopes of resolving the matter. After I agreed, they introduced a new, impossible condition: I must locate and provide verification for a third person mentioned in an old sales contract. This person is not related to my transaction, and I have no way to contact them. Nearly one year later, my funds remain frozen. Why Exodus is responsible: Exodus chose this provider and integrated them into the wallet. Exodus profits from swaps performed through its interface. Exodus continues to claim they are "just an interface" and refuse to take any action. New official findings: The Bank of Lithuania has confirmed that Criptointercambio.com does not hold a license and is not supervised by them (despite operating in the EU under MiCA regulations). My case has been verified and is being processed by Crystal Blockchain / Scam Alert (Report reference available). Formal complaints have been filed with: FTC: 198403725 IC3: 5d1166b12088400c82d5e3652a91e3c4 SEC: 17723-659-390-136 eConsumer: 198396737 Transaction details for reference: Order ID: s2bdhvguut8nas56 Transaction hash: 0x8f90f71199eeebb71e154a3e65e97e7397f5692889405edff4132980d08bebfb Exodus previously responded to my review saying that "working directly with the swap provider should help." I have done that for nearly a year. It has not helped. A publicly traded company should take responsibility when the partners they integrate into their product harm users. I expect Exodus to investigate this provider and assist in recovering the funds. I have all documentation and correspondence available if needed. Update (March,16 2026): After contacting Exodus publicly on X, my support case was marked as “Priority” by their team. However, I am still waiting for a response from the support engineers regarding this issue, which has been ongoing since April 21, 2025. Update(March 17 ,2026): The provider is now demanding verification from a third party (source of funds), who is not their customer, in order to release my funds. This appears unreasonable and raises concerns about user protection. Update(March,18 2026): The provider now states that they cannot clarify who they consider the “actual owner of the funds,” while still demanding a third party to contact them. Additionally, in 2025 they previously offered a partial refund, which confirms they recognized my claim. However, they later reversed their position. This makes it impossible to comply with their requirements, as they are unclear and inconsistent. Update(March,24 2026): I have now traced the movement of my funds. On April 24, 2025, the swap provider (CriptoIntercambio) sent 104.8 ETH to HitBTC Hot Wallet 4. My funds (3.08 ETH) were part of this deposit. Transaction: 0x25a0821d126b4fbb9424beafd235648ba35a6513745b3b59f4d523dd10b71d8d The provider continues to claim my funds are “under AML review” while they have already moved them to an exchange. I have reported this to HitBTC abuse. Exodus selected this provider automatically and continues to work with them. I hope Exodus will review this case again.